Customer Support Executive – Email & Voice

Company: Orrica Edge • Location: Indore • Mode: WORK FROM OFFICE • Type: FULL TIME

Role Overview

We are looking for Customer Support Executives to handle customer interactions through both Email and Voice channels. The ideal candidate should have good communication skills, basic computer knowledge, strong typing ability and the ability to provide accurate and timely resolutions to customer queries.

Key Responsibilities

  • Handle customer queries through voice calls and email.

  • Provide accurate and appropriate resolutions to customer concerns.

  • Respond to customer emails professionally and within defined timelines.

  • Handle inbound voice interactions and assist customers effectively.

  • Maintain required quality, productivity and response-time standards.

  • Accurately update customer information and case details.

  • Follow defined processes, guidelines and quality standards.

  • Ensure a positive customer experience across all interactions.

Requirements

  • Minimum 12th Pass / Undergraduate.

  • Original 12th Mark Sheet required at the time of joining.

  • Minimum typing speed of 35 WPM.

  • Good communication skills – Skill 4 & above.

  • Experienced candidates must have a minimum of 6 months BPO experience on paper.

  • Freshers can apply.

  • Fresher candidates must have Aadhaar seeded with a nationalized bank account.

  • Fresher candidates should not have previously worked under NAPS.

  • Comfortable handling both email and voice support.

  • Comfortable working in rotational shifts.

  • Good basic computer and email-handling skills.