Customer Support Executive – Domestic Blended

Company: Orrica Edge • Location: Noida • Mode: WORK FROM OFFICE • Type: FULL TIME

Roles & Responsibilities

  • Handle incoming and outgoing customer calls professionally.

  • Understand customer queries, concerns, and service-related requirements.

  • Provide accurate information and appropriate resolutions to customer queries.

  • Maintain professional communication and ensure a positive customer experience.

  • Listen carefully to customers and understand their requirements.

  • Follow the prescribed process guidelines and communication standards.

  • Maintain proper call etiquette and professional behaviour during customer interactions.

  • Escalate complex queries to the concerned department whenever required.

  • Maintain service quality and customer satisfaction standards.

  • Complete assigned responsibilities within the defined process guidelines.

Salary & Compensation

  • Monthly CTC: Rs. 18,650

  • Monthly In-Hand Salary: Rs. 14,350

  • Training Duration: 20 Days

  • Training Stipend: Rs. 200 per day

  • Paid training opportunity.

  • No Sales Targets.

  • No Sales Pressure.

Eligibility Criteria

  • Freshers are welcome to apply.

  • Both graduates and undergraduate candidates are eligible.

  • Candidates should possess good verbal communication skills.

  • Ability to communicate confidently in the required language.

  • Basic understanding of customer handling and problem-solving.

  • Candidates should be comfortable working in a rotational shift environment.

  • Must be willing to work from the office in Sector 63, Noida.

Shift Timings & Work Schedule

  • Shift Window: 6:00 AM to 12:00 AM

  • Working Hours: Any 9-hour shift within the assigned shift window.

  • Shift Allocation: Based on business requirements.

  • Week Offs: Rotational week offs.

  • Candidates must be comfortable with rotational shifts.

Training Details

  • Initial training period of 20 days.

  • Training is paid.

  • Stipend of Rs. 200 per day during the training period.

  • Candidates will receive process-related training and guidance to understand customer handling, communication standards, and operational procedures.